Returns & Refund Policy

We want you to be completely satisfied with your purchase. This page explains our return policy, eligibility, refund process and how to get started.

Last updated: September 22, 2026

1. Our Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it, unworn or unused, with tags
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

3. How to Start a Return

  1. Contact our team before sending a return.
  2. If your return is accepted, we’ll provide a return shipping label and instructions.
  3. Items sent back without first requesting a return will not be accepted.

4. Refund Processing

We’ll notify you after receiving and inspecting your return. If approved, you’ll be refunded automatically to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us.

5. Return Shipping Costs

If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. Contact our team with questions about return shipping costs.

6. Damaged or Incorrect Orders

Please inspect your order upon reception and contact us immediately if an item is defective, damaged or incorrect so that we can evaluate the issue and make it right.

7. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods, custom products and personal care goods
  • Hazardous materials, flammable liquids or gases
  • Sale items and gift cards

Please contact us with questions about a specific item.

8. Need Help?

If you have questions about returns or refunds, our team is here to help.

Contact us at ahmedparvesny@gmail.com