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Click here for "Frequently Asked Questions"
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.
 
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.
 
If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
 
Please mail your package in a prepaid, insured, traceable method to the address below.
 
        Original Filters LLC
        Attn: Returns Department
        4537 Pflaum Rd
        Madison, WI 53718

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WE ACCEPT: DISCOVER, MASTER CARD, VISA, AMERICAN EXPRESS AND PAYPAL When you buy from us you can rest assured that the replacement filters and parts are "Genuine" Aprilaire products - the only kind recommended by Aprilaire.